Why aren’t my fonts loading?

The most common reason for fonts not loading is when website domain does not precisely match your Fontdeck settings.

If your website has a www before it, then enter www.example.com on your website settings page. If it can be accessed with and without the www, then you need to add both domains (example.com and www.example.com).

For local server testing, use whatever domain you see in your address bar as the domain, such as localhost or example.dev. We don’t currently support loading HTML files using file:// at the moment.

If you have multiple domains, you should use the appropriate <link> tag for each domain. You can only include one Fontdeck <link> on any page. If you are using a server side language like PHP, you can ensure the correct <link> is served for each domain when the page loads. With PHP you could use the following code:

<link
    rel="stylesheet"   
    href="http://fontdeck.com/s/css/blah/<?php echo $_SERVER['SERVER_NAME']; ?>/111.css" 
    type="text/css"
/>

Why can’t I add a different domain to my website settings?

We allow unlimited local domains (for testing), subdomains and country level extensions (.com, .co.uk, .de etc). We don’t allow any other domains to be added to one project. When you pay for fonts, you are licencing them for one website, and this is how we define a website.

If you’d like to use the fonts on more than one website, you can create a new website in Fontdeck and add the same fonts to it.

How can I add fonts to a website once I’ve upgraded to live?

If you want to purchase additional fonts, simply add them to the website and you will be asked to pay for them.

If you want to test additional fonts before commiting to purchasing them, we recommend you create a new website in the free development mode. Once you are ready to go live, either add the additional fonts to your live website, or upgrade your new development website to live.

Get in Touch

If your question has not been answered, don’t hesitate to get in touch with us.

If you require technical assistance check our community support site where your question may already have been answered.

Alternatively, you can email support at support@fontdeck.com or phone +44 845 838 6163 and ask for Josh or Rich.